Engaging You - Our Community

Our Community Engagement Values Mom and Daughter

Overall, the Hamilton Niagara Haldimand Brant LHIN’s outreach and engagement activities are ethical, feasible, and build capacity. We are committed to always improving our work to engage our communities.

  • Our community engagement is ethical. Activities that engage citizens, providers and stakeholders are inclusive, timely, transparent and accessible. The LHIN is clear about why they are engaging the public, what they hope to achieve, who should be involved and why, and how the results will be used. Effective activities provide clear and relevant information, are held in user friendly and accessible environments, and are linguistically and culturally appropriate.
  • Our community engagement is feasible. We work to make sure our activites are doable, have enough resources, are appropriate to the purpose of engagement, and are designed to best reach the goal of the activity.
  • Our community engagement builds capacity. In the LHIN office, community engagement activities are aligned with existing planning, intelligence gathering and reporting. Out in the LHIN community, many citizens, providers and stakeholders are already engaged in health improvement activities both within and across health sectors. Our activities build on this engagement, acknowledging the important role that local leadership and community champions have in shaping the local health system. Also the LHIN works to create a welcoming environment for persons to get involved in new conversations to improve the health system.
  • We are committed to always improving our work to engage our communities. All community engagement activities are regularly evaluated to understand whether the process was useful, and how it could be more effective. We evaluate the process, how engaged people were, the quality of the conversation or input, and what impact the activity had on not only LHIN processes, but also the person participating.

Our Community Engagment Objectives

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To help create a better health system, healthier residents, and residents who are engaged in their health care, community engagement at the HNHB LHIN will:

  • Expand the way decision makers think in order to stimulate creative solutions for a sustainable health system.
  • Encourage system wide planning and evaluation that is focused on residents.
  • Stimulate and demonstrate shared dialogue among stakeholders, health service providers and the community for creating solutions together.
  • Increase the ways residents can participant in decision making and health care planning through opportunities for engagement with the HNHB LHIN and it’s Health Service Providers.
  • Increase the positive profile of the HNHB LHIN among its residents as a responsive and credible organization.

Our Approaches to Community Engagement

There are many ways to learn from one another. The HNHB LHIN is strategic about how it approaches engages the community. We ask:

  • What are we trying to learn? What is the desired outcome? What is the need, challenge or opportunity?
  • Where are we in the decision making cycle? How long do we have? How much flexibility do we have?
  • What do we plan on doing with what we learn? How will the results be used? By whom? For what purpose?
  • Who would have important ideas and experiences to share?
  • How do we make sure that all voices are heard, especially those often overlooked voices?
  • How can we structure the conversation so that it meets not only our needs, but also the needs of the people involved in the conversation?
  • Do we have the necessary skills and capacity to develop and manage the engagement, analyze and report on the data we collect? Evaluate the process and its outcomes?
  • What did we learn from the last time we used this approach, or spoke to this group, or explored this topic?
  • Are there other people out there already talking about this? How can we learn from or join in these other conversations?

There are several tools or frameworks that help us answer some of these questions.

The following table maps a continuum of stakeholder engagement and degree of involvement by purpose, and tools that can support the engagement activity. The map is a guide for developing community engagement action plans for all planning and decision activities of the LHIN. It signals the LHIN’s responsibility to be clear about the purpose of engagement and the LHIN role and commitment to the people involved.

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Who We Engage

Photo AAH Videoconference Business ManResidents, stakeholders and providers comprise our three publics:

  • Residents are individuals who reside in Brant, Burlington, Haldimand, Hamilton, Niagara, and Norfolk.
  • Stakeholders are individuals, groups of individuals or organizations who will either be affected by LHIN activities or have the ability to impact LHIN activities, within or outside the LHIN boundary.
  • Providers are health service organizations within local LHIN boundaries, including those funded by the LHIN and those not funded by the LHIN.

Conversations with these three publics inform the HNHB LHIN's work.

Three Publics